Every system you run manually is a system that breaks.
Your team is buried in admin that doesn’t need a human. We build AI agents that handle it - so your people can do the work that actually grows the business.
Trusted by businesses across Australia
You don’t have a people problem. You have a systems problem.
Your best people are spending their best hours on work a machine should do. That’s not a staffing issue. It’s a design flaw.
Your team is drowning in admin
- Copying data - between Xero, HubSpot, and spreadsheets
- Manually chasing - invoices and follow-ups
- Formatting - the same reports every Monday
- Answering - the same customer questions on repeat
Growth makes it worse, not better
- More clients - more manual onboarding steps
- More deals - more CRM updates nobody does
- More team members - more coordination overhead
- More tools - more things that don’t talk to each other
We are not for everyone
For you if
- You’re growing faster than your ops can handle
- Repetitive work is eating your team’s best hours
- You want AI that works inside your existing tools, not another platform
- You value shipped outcomes over strategy decks
Not for you if
- You want a slide deck, not a deployed system
- You’re looking for the cheapest chatbot on the market
- You don’t have repeatable processes worth automating
- You’re not ready to invest in your operations
Hours saved for clients
Workflows automated
Client revenue generated
It’s as easy as one, two, three
Audit
We find where your team’s time disappears. You get a prioritised roadmap showing exactly what to automate first – and what it’s worth.
Build
We deploy AI agents into the tools you already use. No migration. No learning curve. Just less busywork, starting week one.
Maintain
Systems that improve every month. We monitor, refine, and expand – so the gains compound instead of decay.
Agents we’ve built
Every agent is built from your actual workflows and deployed inside the tools you already use. No new platforms to learn. Here are some examples.
Reads, triages, and drafts responses across your inbox. Routes urgent items, handles routine replies, escalates the rest.
Chases overdue invoices, reconciles payments, and notifies your team when money lands.
Pulls KPIs from your tools and delivers a plain-English summary every Monday morning.
Parses incoming orders from email, creates records in your system, and flags exceptions for review.
Turns one piece of content into LinkedIn posts, email sequences, and social drafts in your brand voice.
Reads PDFs, contracts, and spreadsheets. Extracts structured data into your existing systems.
Handles routine support queries via email or chat. Auto-sends the simple ones, escalates the rest.
Tracks competitor pricing, offerings, and reviews. Surfaces changes weekly so you stay ahead.
Works with Outlook, Slack, HubSpot, Xero, Gmail, Salesforce, Notion, Monday.com, and more.
Real builds. Real outcomes.
Every engagement ships a working system — deployed into the tools you already use, with results in 30 days.
40% less admin. 80% better customer service. 8 hours back every week.
Xero, spreadsheets, CRM - all copied manually, all daily. Weekly reports ate the founder’s mornings. Customer queries handled one by one.
- Weekly reporting agent - auto-compiles data from multiple sources, posts to Slack
- Customer service automation - handles repetitive queries without manual triage
- Admin workflow agents - end-to-end data entry across tools
We’ve decreased our administration costs by 40%, while improving customer service benchmarks by up to 80%. The biggest help has been automation of repetitive weekly reporting, which has saved me 8 hours per week.
How it works
Admin hours quartered as the business scaled.
Every new client meant more manual onboarding, follow-ups, and reporting - growth made the admin worse, not better.
- Client onboarding workflows - complete setup tasks without staff involvement
- Scheduled reporting agents - surface key metrics automatically
- Follow-up automation - no client falls through as the team scales
The early results from the project are incredible. Our admin hours have quartered since working together.
How it works
Monthly sponsor reporting: from 4 hours per client to minutes.
Five brand sponsorships, 20+ hours of manual monthly reporting - half a working week before he could get back to creating.
- Social platform integrations - pull live engagement data per sponsor automatically
- AI-generated branded report per partner - logo, content, performance highlights
- One-click PDF export + shareable web link per partner
How it works
A private AI chief-of-staff. Available 24/7. At a fraction of the cost.
Every strategic call lands on the founder alone - at all hours, with no sounding board who knows the business well enough to push back.
- FounderClaw AI brain - trained on business data, LinkedIn history, Airtable pipeline
- 24/7 Telegram access - strategy sessions, pipeline decisions, daily ops
- Opinionated voice - challenges thinking, doesn’t just validate it
How it works
Years of institutional knowledge. Now accessible in seconds.
Lending policies and process docs spread across SharePoint and Confluence - new staff took weeks to ramp up and senior people fielded the same questions daily.
- Full knowledge ingestion - SharePoint + Confluence into a structured vault
- Custom Claude plugin - staff query company knowledge inside existing tools
- Microsoft Entra ID auth - role-based access, only the right people
- Plain English interface - ask a question, get an answer from actual internal docs
Knowledge infrastructure
Heard directly from the people we work with
“We've decreased our administration costs by 40%, while improving customer service benchmarks by up to 80%. The biggest help has been automation of repetitive weekly reporting, which has saved me 8 hours per week.”
“The consulting process was well executed and I am very happy with the improvements. I highly recommend them to any business.”
“Hourglass AI is the partner you want. Smart, reliable, and genuinely invested in outcomes. Highly recommended.”
“This was tremendously efficient. All in all, a really great first experience”
“The early results from the project are incredible. Our admin hours have quartered since working together.”
Go from “I should learn AI” to shipping with Claude in 4 weeks.
Written lessons, a matched pod of 4-5 builders like you, a private Slack community, and a Friday live call every week. Co-taught by Batko and Finlay. $1,499 AUD one-off.
Algorithmic match on timezone, experience, and energy.
A Claude Code skill posts one anonymised learning a day to Slack.
1 hour every Friday with the whole cohort on Zoom.
Questions, answered
5+ hours back per week. In 30 days.
Or we keep building until you get there. No asterisks. No exit clauses. If your team isn’t saving time in 30 days, neither are we.
Claim your guarantee30 minutes. Zero pressure. Total clarity.
Tell us where your team’s time disappears. If we can help, your AI Efficiency Audit starts the same week.