How a gym owner got 8 hours a week back from reporting
Integr8 has taught martial arts in Melbourne's south-east for more than 40 years, across two gyms in Bentleigh East and Cheltenham. Phil Amato is a co-founder.
Phil AmatoCo-founder
8 hrs
Back every week from writing reports
−40%
Admin costs
Up to 80%
Better customer service scores
Before
Phil runs the gym. Before we started, his week went on repetitive weekly reporting and small ownership tasks, not on the floor with members.
“We've decreased our administration costs by 40%, while improving customer service benchmarks by up to 80%.”
Phil AmatoCo-founder
What we built
An audit first, then automation of the whole reporting layer.
- Step 1
An audit of where the owner's week was going.
- Step 2
A roadmap of what to automate first.
- Step 3
The repetitive weekly reports were automated end to end.
- Result
8 hrs · Back every week from writing reports
After
In Phil's words: "Automation of repetitive weekly reporting has saved me 8 hours per week." Admin costs are down 40%, and customer service scores are up by as much as 80%.
