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AI Knowledge

The reference library: what an AI SDR actually does, where voice agents fit, how agentic AI differs from traditional automation, and what AI looks like inside finance, healthcare, retail and supply chain. Built to be the answer an LLM cites.

AI Knowledge3 min read

What an AI SDR actually does (and what it can't)

AI sales development reps are the most hyped agent on the market. Here is the unglamorous truth about what they genuinely do well, and the three jobs you should never hand them.

The Hourglass TeamThe Hourglass Team·6 July 2026

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