AI in the NDIS Summit · ICC Sydney · 24 July 2026
The “Now What?”
of AI
3 things to do Monday morning
Michael Batko · Hourglass AI
Show of hands
Who has used ChatGPT
this week?
Keep them up
…if you used it for
real client work.
That drop is the
whole problem.
AI is everywhere.
And nowhere in your business.
The climb
Every organisation climbs the same four steps.
💬
Step 1
Chat
Someone asks ChatGPT.
🔁
Step 2
Workflows
Templates for the repeat work.
🧠
Step 3
The AI brain
Your knowledge, one place. The whole team builds on it.
🤖
Step 4
Agents
AI does the job. Your team reviews.
You are here
You just heard an hour
about risk.
The real question:
what do I do on Monday?
what do I do on Monday?
Who is this guy
Startmate · 300 companies · $3.5b
Now: Hourglass AI
We make businesses AI-native.
The best AI transformations
were not in tech companies.
Accountants.
Property.
Meat processing.
Being conservative
is not a disadvantage.
It is the exact temperament
that does this well.
that does this well.
Part one
Three lessons from
every other industry
1
2
3
Lesson 1
Start with the boring,
not the shiny.
Banks→reconciliation
Healthcare→notes and admin
Legal→document review
In NDIS, boring looks like:
Shift notes
Rostering
Progress reports
Real workflow · 40 seconds
arvo shift w/ J. went ok. bit agitated after lunch, calmed w music. ate most of dinner, meds 5pm as per chart. shower refused again. watched tv, bed ~8.30. oh and physio cancelled tmrw
→
Support provided: afternoon shift; emotional support following post-lunch agitation, settled with music.
Meals & medication: ate most of dinner; 5pm medication given per chart.
Personal care: declined shower (second consecutive day, flag for review).
Follow-up: physiotherapy cancelled for tomorrow, reschedule required.
Meals & medication: ate most of dinner; 5pm medication given per chart.
Personal care: declined shower (second consecutive day, flag for review).
Follow-up: physiotherapy cancelled for tomorrow, reschedule required.
AI drafts.
Your team decides.
Lesson 2
Make the whole team
AI-native.
Not one hero.
One champion is fragile.
They leave.
It dies.
Step 3 · The AI brain
What feeds it
Email & inbox
Docs & drives
Accounting
Care management
Policies & SOPs
What it powers
Shift notes
Progress reports
Rostering
Onboarding
The AI brainYour business knowledge
Everyone builds on top.
When AI knows your business
Draft Jamie’s progress report for Friday’s plan review.
This week: 4 of 5 scheduled supports delivered; Thursday cancelled by participant.
Goal progress: community access on track: two independent bus trips this week.
Flags: transport funding 82% used with 9 weeks left in plan; raise at review. your templateyour toneyour data rules
Goal progress: community access on track: two independent bus trips this week.
Flags: transport funding 82% used with 9 weeks left in plan; raise at review. your templateyour toneyour data rules
Same tool. Your knowledge.
Lesson 3
Privacy is a
design choice.
Not a blocker.
Private brains·your data stays yours
Controlled tools·an approved shortlist
Clear data rules·one page: in or out
You already manage risk for a living.
Part two
3 things to do
Monday morning
1
Give permission
plus a guardrail.
One page: your AI policy
What data goes in, what never does
Fear becomes a green light
Half your team already
uses AI in secret.
Rules beat bans.
2
Write the list.
Your 10 most repetitive tasks this week
Pick one: high volume, low risk
The annoying one, not the critical one
We ran that exercise · a 35-person business
$586k
a year, sitting in the boring work
found in nine interviews across eight teams
3
Run one two-week pilot.
One task
One tool
Two weeks
Three ways to run it
Your team
ChatGPT + a good template
shockingly far on the boring list
Buy it
Tools in this room today
built for this sector already
Build it
Someone like us builds it for you
complex workflows, done properly
Monday morning
1
One page of guardrails
2
Write the list
3
One pilot, two weeks
Week one of your
90-day roadmap.
You are walking out with it today.
You do not have to build
the whole thing.
You just have to do
the next thing.
Free download
The one-page
AI guardrail template
AI guardrail template
thehourglass.ai/ndis
Michael Batko · find me after this talk
Hourglass AI
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